Shipping & Returns
Shipping Policy
At Focus on Art (FOA), every artwork is handled with utmost care — from the artist’s studio to your doorstep. We are committed to ensuring that your chosen piece reaches you safely, beautifully packaged, and on time.
1. Shipping Coverage
We currently ship artworks across India through trusted and insured delivery partners.
International shipping is available on request. For international orders, shipping charges and delivery timelines will vary — please contact us at [insert email] before placing your order.
2. Packaging
Each artwork is professionally packed using acid-free materials, protective sleeves, and reinforced packaging to prevent any transit damage.
Framed artworks are shipped in custom, impact-resistant boxes for maximum protection.
3. Dispatch & Delivery Time
Most ready artworks are dispatched within 5–7 business days of order confirmation.
Custom or commissioned artworks may take additional time depending on the artist’s schedule — timelines will be clearly communicated before purchase.
Estimated delivery time after dispatch is typically 3–10 business days, depending on your location.
4. Shipping Charges
We offer free standard shipping within India for most artworks unless otherwise stated.
Any additional charges (for oversized works, framing, or international delivery) will be clearly mentioned at checkout or communicated via email before dispatch.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number and link via email or SMS.
You can monitor your shipment’s progress in real time through our delivery partner’s website.
6. Damages During Transit
We take every precaution to ensure safe delivery. However, if your artwork arrives damaged, please notify us within 48 hours of delivery at [insert FOA support email] with photos of the packaging and artwork.
We will investigate and arrange a replacement, repair, or refund as per our Return Policy.
7. Multiple Shipments
If you purchase more than one artwork, they may be shipped separately depending on the artists’ locations and packaging requirements. You’ll receive tracking updates for each shipment.
8. Delivery Delays
While we strive to meet estimated delivery timelines, delays may occasionally occur due to unforeseen circumstances such as courier disruptions, weather, or public holidays.
We appreciate your patience and will keep you informed in such cases.
9. Address Accuracy
Please ensure your shipping address, pin code, and contact details are correct when placing an order. FOA is not responsible for delivery issues arising from incorrect or incomplete information.
10. Contact & Support
For any queries regarding shipping, delivery, or tracking, please contact our support team at [insert support email] or via the Contact Us page.
We’re here to ensure your artwork reaches you in perfect condition.
Return & Exchange Policy
At Focus on Art (FOA), we ensure that every artwork is carefully inspected, packaged, and shipped with the highest standards of care.
1. Eligibility for Returns
Returns are accepted only in cases of damage during transit, incorrect artwork delivered, or authenticity issues. You must notify us within 48 hours of receiving the artwork at [insert support email] with clear photographs of the damage or discrepancy.
2. Return Process
Once your claim is verified, we will arrange a reverse pickup or guide you through the return process. The artwork must be returned in its original condition and packaging.
3. Refunds
Refunds are issued to the original payment method within 7–10 business days after the artwork is received and inspected. Refunds are not applicable for slight color variations or natural texture differences inherent to handmade art.
4. Non-Returnable Items
Custom commissions, digital prints, and framed artworks are non-returnable and non-refundable unless damaged on arrival.
5. Exchanges
Exchanges for artworks of similar value may be offered at FOA’s discretion, based on availability.
6. Consumer Rights
This policy adheres to the Consumer Protection (E-Commerce) Rules, 2020.
For unresolved issues, you may contact our Grievance Officer at [info@focusonart.in] as required under Indian law.